Privacy Policy

This Privacy Policy explains how Sysist (“we”, “us”, “our”) collects, uses, stores, and protects information when you use our AI concierge service (“Service”). By using the Service, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of information when you use the Service:

Guest messages sent through WhatsApp, Telegram, Airbnb, or other connected platforms

Property information you provide (instructions, rules, check-in details)

Booking inquiries and activity requests

Usage data, analytics, and interaction logs

Technical information such as device type, IP address, and integration metadata

We do not intentionally collect sensitive information unless you choose to provide it.

2. HOW WE USE INFORMATION

We use collected information to:

Provide automated guest communication

Deliver recommendations, check-in details, and support

Facilitate bookings for tours, experiences, and activities

Improve the quality, accuracy, and performance of the AI

Prevent misuse, fraud, or policy violations

Provide analytics to property managers (performance, engagement, revenue)

Maintain and optimize our infrastructure

3. DATA SHARING

We do not sell personal data.

We may share information with:

Experience and activity partners, but only when a guest requests or initiates a booking

Technical vendors who help operate the Service (hosting, analytics, messaging integrations)

Platform providers when required (for example, WhatsApp Business API partners)

Authorities if legally required

We do not share guest messaging content with unrelated third parties.

4. DATA RETENTION

We retain data only as long as necessary to:

Operate the Service

Improve AI performance

Comply with legal obligations

Prevent misuse or fraud

You may request deletion of property or guest data by contacting us.

5. DATA SECURITY

We use reasonable technical and organizational safeguards to protect data, including:

Encryption in transit

Restricted access controls

Secure infrastructure partners

However, no system is completely secure. You use the Service at your own risk.

6. YOUR RESPONSIBILITIES

You are responsible for:

Ensuring your use of the Service complies with platform policies (Airbnb, WhatsApp, Telegram, etc.)

Providing accurate and lawful property information

Informing your guests that an automated concierge may communicate with them, when required by local law or platform rules

7. INTERNATIONAL DATA TRANSFERS

Data may be processed or stored in countries outside your own. By using the Service, you consent to these transfers.

8. CHILDREN’S PRIVACY

The Service is not intended for individuals under 18. We do not knowingly collect data from minors.

9. THIRD-PARTY LINKS

Recommendations or bookings facilitated through the AI may link to third-party providers. Their privacy practices are not controlled by us.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. The “Last Updated” date will reflect changes. Continued use of the Service indicates acceptance.

11. YOUR RIGHTS

Depending on your jurisdiction, you may have rights to:

Access your data

Request corrections

Request deletion

Object to processing

Request a copy of your data

To exercise these rights, contact us at the email below.

12. CONTACT INFORMATION

For questions, support, or data requests, contact:

support@sysist.io