Last Updated: 25.11.25
Terms of Service
These Terms of Service ("Terms") govern your use of the AI concierge service ("Service") provided by Sysist ("we", "us", "our"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
DESCRIPTION OF SERVICE
Our AI Concierge Service provides automated guest communication, support, and recommendation features through messaging platforms such as WhatsApp, Telegram, Airbnb, and other approved channels.
The Service may:
Reply automatically to guest inquiries
Provide check-in instructions and property details
Deliver FAQs and house rules
Recommend local activities, tours, and experiences
Facilitate bookings through third-party partners
Generate affiliate commissions
The Service is free for property managers. Revenue is generated through affiliate partnerships.
ELIGIBILITY
To use the Service, you must:
Be at least 18 years old
Manage or operate short-term rental properties
Have authority over connected messaging channels
YOUR RESPONSIBILITIES
You agree to:
Provide correct and updated property information
Ensure compliance with local laws and regulations
Maintain access and permissions for connected messaging platforms
Review and approve any custom preferences or rules
You are responsible for:
Property accuracy
Compliance with Airbnb, WhatsApp, and other platform policies
Legal obligations related to your rental operations
COMMISSION AND REVENUE MODEL
The Service is free for property managers.
When a guest books an experience recommended by the AI:
You earn 4–5% commission (depending on partner agreement)
We earn a separate commission (typically 10%) from the provider
Commissions depend on provider reporting and successful completion of the experience.
We do not guarantee revenue, bookings, or results.
MESSAGING PLATFORMS AND INTEGRATIONS
By using the Service, you authorize us to:
Access and process guest messages
Send automated replies on your behalf
Use interaction data to improve performance
We do not publish or modify content outside your messaging platforms.
You must comply with WhatsApp, Telegram, Airbnb, and other platform policies.
DATA USAGE AND PRIVACY
We process guest messages, property information, booking inquiries, interaction logs, and analytics data.
We do not sell personal guest data.
Data may be shared with experience providers (when a booking is initiated), infrastructure vendors, and analytics tools.
A separate Privacy Policy will outline data protection details.
RESTRICTIONS
You may not:
Use the Service illegally or for fraudulent activity
Reverse engineer, copy, or exploit the system
Interfere with or disrupt the Service
Misuse connected messaging platforms
Claim the Service as your proprietary software
We may suspend or terminate access for violations.
THIRD-PARTY PROVIDERS
The Service depends on external affiliates, experience providers, and messaging platforms.
We are not responsible for their reliability, availability, pricing, policies, or cancellations.
Bookings are subject to each provider’s own terms.
AVAILABILITY AND WARRANTY
The Service is provided "as is" and "as available."
We do not guarantee uninterrupted use, error-free performance, or any specific outcome.
You use the Service at your own risk.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
We are not liable for lost revenue, lost profits, or indirect damages
We are not responsible for guest actions or third-party issues
Our total liability will not exceed the amount you paid for the Service in the last 12 months
Since the Service is free, this amount is zero.
11. TERMINATION
You may stop using the Service at any time.
We may suspend or terminate access if you violate these Terms, misuse messaging platforms, provide false information, or raise security or technical risks.
Termination ends access to the AI system and integrations.
12. CHANGES TO TERMS
We may update these Terms at any time.
Changes will be posted with a new "Last Updated" date.
Continued use of the Service constitutes acceptance.
13. CONTACT
For support or questions, contact: support@sysist.io
These Terms of Service ("Terms") govern your use of the AI concierge service ("Service") provided by Sysist ("we", "us", "our"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
DESCRIPTION OF SERVICE
Our AI Concierge Service provides automated guest communication, support, and recommendation features through messaging platforms such as WhatsApp, Telegram, Airbnb, and other approved channels.
The Service may:
Reply automatically to guest inquiries
Provide check-in instructions and property details
Deliver FAQs and house rules
Recommend local activities, tours, and experiences
Facilitate bookings through third-party partners
Generate affiliate commissions
The Service is free for property managers. Revenue is generated through affiliate partnerships.
ELIGIBILITY
To use the Service, you must:
Be at least 18 years old
Manage or operate short-term rental properties
Have authority over connected messaging channels
YOUR RESPONSIBILITIES
You agree to:
Provide correct and updated property information
Ensure compliance with local laws and regulations
Maintain access and permissions for connected messaging platforms
Review and approve any custom preferences or rules
You are responsible for:
Property accuracy
Compliance with Airbnb, WhatsApp, and other platform policies
Legal obligations related to your rental operations
COMMISSION AND REVENUE MODEL
The Service is free for property managers.
When a guest books an experience recommended by the AI:
You earn 4–5% commission (depending on partner agreement)
We earn a separate commission (typically 10%) from the provider
Commissions depend on provider reporting and successful completion of the experience.
We do not guarantee revenue, bookings, or results.
MESSAGING PLATFORMS AND INTEGRATIONS
By using the Service, you authorize us to:
Access and process guest messages
Send automated replies on your behalf
Use interaction data to improve performance
We do not publish or modify content outside your messaging platforms.
You must comply with WhatsApp, Telegram, Airbnb, and other platform policies.
DATA USAGE AND PRIVACY
We process guest messages, property information, booking inquiries, interaction logs, and analytics data.
We do not sell personal guest data.
Data may be shared with experience providers (when a booking is initiated), infrastructure vendors, and analytics tools.
A separate Privacy Policy will outline data protection details.
RESTRICTIONS
You may not:
Use the Service illegally or for fraudulent activity
Reverse engineer, copy, or exploit the system
Interfere with or disrupt the Service
Misuse connected messaging platforms
Claim the Service as your proprietary software
We may suspend or terminate access for violations.
THIRD-PARTY PROVIDERS
The Service depends on external affiliates, experience providers, and messaging platforms.
We are not responsible for their reliability, availability, pricing, policies, or cancellations.
Bookings are subject to each provider’s own terms.
AVAILABILITY AND WARRANTY
The Service is provided "as is" and "as available."
We do not guarantee uninterrupted use, error-free performance, or any specific outcome.
You use the Service at your own risk.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
We are not liable for lost revenue, lost profits, or indirect damages
We are not responsible for guest actions or third-party issues
Our total liability will not exceed the amount you paid for the Service in the last 12 months
Since the Service is free, this amount is zero.
11. TERMINATION
You may stop using the Service at any time.
We may suspend or terminate access if you violate these Terms, misuse messaging platforms, provide false information, or raise security or technical risks.
Termination ends access to the AI system and integrations.
12. CHANGES TO TERMS
We may update these Terms at any time.
Changes will be posted with a new "Last Updated" date.
Continued use of the Service constitutes acceptance.
13. CONTACT
For support or questions, contact: support@sysist.io